Tidio is a customer service platform that combines an AI agent called Lyro with a shared help desk inbox and chat automation. Lyro answers questions such as FAQs, order status and product details using your own store data, and hands complex cases to a human. The inbox pulls email, live chat, WhatsApp, Instagram and Facebook Messenger conversations into one place.
The company positions Tidio around conversations that earn money as well as answer questions: Lyro can recommend products, recover carts and capture leads inside the chat, and Tidio reports what each conversation brought in. Tidio says its customers average a 75% resolution rate with Lyro, and says 300,000+ businesses use the product.
tidio.com · open full screenshot- Starts at
- $29 / month
- Free plan
- Yes
- Integrations
- WhatsApp, Instagram, Facebook Messenger
- Category
- AI Customer Support
What Tidio does
Lyro AI agent
Lyro answers using verified sources you connect, including FAQs, order status, product details, your website and brand guidelines. It says "I don't know" rather than guessing, and passes complicated cases to a human agent.
Product recommendations and attribution
Lyro can recommend products inside the conversation using product cards, and Tidio reports purchase attribution so you can see what a chat earned. The sales report tracks sales, leads and bookings together.
Sales Flows
Flows open the chat at chosen moments using behavioural triggers, category events, cart nudges and exit intent. Your team can step in mid-conversation when a flow needs a person.
Shared help desk inbox
Customer messages from email, live chat, WhatsApp, Instagram and Facebook Messenger are centralised in one inbox. Agents reply to tickets across those channels from the same place.
Live chat and ticketing
Alongside the AI agent, Tidio includes live chat and ticketing so human agents can take over automated conversations. Proactive rules let you start chats instead of waiting for visitors.
How to use Tidio
- 1Create a Tidio account on the free plan and add the chat widget to your website.
- 2Connect the messaging channels you answer on, such as email, live chat, WhatsApp, Instagram and Facebook Messenger.
- 3Point Lyro at your knowledge sources, like FAQs, order status, product details, website content and brand guidelines, so it answers only from verified material.
- 4Set up Sales Flows with behavioural triggers, cart nudges or exit intent to start conversations at the right moment.
- 5Let human agents monitor the shared inbox and take over whenever Lyro hands a conversation over.
Popular for
Ecommerce support teams
Online stores can let Lyro handle repeat questions about order status, product details and store policies, while staff handle the cases the AI escalates.
Sales conversations on site
Teams that want chat to sell, not just answer, use Lyro product recommendations and Sales Flows with cart nudges and exit intent to catch shoppers before they leave.
Small support teams covering many channels
A team answering email, live chat and social messages can work from a single inbox rather than switching between apps for WhatsApp, Instagram and Messenger.
Tidio pricing
Freemium- Tidio runs on a freemium model: there is a free plan forever, and paid plans start at $29/mo, listed monthly.
- Tidio says you can cancel anytime in two clicks.
- A Premium plan with done-for-you automation, tailored optimisation strategies and custom limits is sold through a sales conversation rather than a published price.
Pros
- A free plan is available with no end date.
- Lyro refuses to guess, saying "I don't know" and escalating instead, because it answers only from data you supply.
- One inbox covers email, live chat, WhatsApp, Instagram and Facebook Messenger.
- Chats can be tied to outcomes through purchase attribution and a sales, leads and bookings report.
- You can cancel from the account in two clicks.
Tidio FAQ
Is Tidio free?
Yes. Tidio has a free plan that it describes as free forever, and you can move to a paid plan later.
What is Tidio used for?
It combines an AI agent, live chat, flows and a shared inbox so a team can answer customer questions and start sales conversations across email, live chat and social messaging.
How much does Tidio cost?
Paid plans start at $29/mo, billed monthly. A free plan is available, and the Premium plan is quoted through sales.
What is Lyro?
Lyro is Tidio's AI agent. It answers from sources you connect, such as FAQs, order status, product details, your website and brand guidelines, and hands complex cases to a human.
Which channels can I connect?
Tidio lists email, live chat, WhatsApp, Instagram and Facebook Messenger as channels that feed into its help desk inbox.
Does Lyro make up answers?
Tidio says Lyro answers only from your verified data and replies "I don't know" instead of guessing when it lacks the information.
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Written from tidio.comtidio.com/tidio-premium/tidio.com/features/tidio.com/faq/tidio.com/ai-agent/· reviewed by a person · updated Nov 1, 2026