Chatbase
Build AI support agents trained on your own docs, deployed on chat and email.
Chatbase is a platform for building AI agents that answer customer questions across chat, email, voice, Slack and WhatsApp, trained on your own documentation, changelog and policies rather than generic support data.
You write the agent's role, procedures and guardrails in plain language, test it against real customer scenarios, then publish it to the channels you use. The company says more than 10,000 businesses use it, and it also sells a helpdesk where AI and human agents work from the same conversation.
chatbase.co · open full screenshot- Starts at
- $32 / month
- Free trial
- Yes
- Integrations
- Slack, WhatsApp, Messenger, Instagram, Shopify, Calendly
- API
- Yes
- Category
- AI Customer Support
What Chatbase does
Trained on your own material
An agent learns from your documentation, changelog and API reference, so it answers from your product rather than a generic support set. You pick the underlying model from OpenAI, Anthropic, Gemini, DeepSeek and MoonshotAI options.
Procedures and actions
Procedures are written in plain language and followed step by step, with actions such as order lookup, invoice retrieval or a plan upgrade built into the flow.
Guardrails
You set rules the agent must not break, for example not promising unreleased features or not handling refunds itself and routing them to billing support or a human.
One agent, many channels
Publish the same agent to chat, email, voice, Slack, in-app, WhatsApp, Instagram and Messenger from a single build.
Interactive widgets
Replies can carry components rather than plain text, such as an order status lookup, a package tracking card or an upgrade-plan button.
Helpdesk inbox
A shared inbox lets AI and human agents work the same conversation, with ticket statuses like new, on hold and closed so handoffs stay visible.
How to use Chatbase
- 1Connect your data sources, such as documentation, help centre articles and policies.
- 2Define the agent's role, write its procedures and set guardrails on what it must not do.
- 3Run real customer scenarios to check accuracy, brand voice and edge cases before launch.
- 4Publish the agent to your chosen channels with a single click.
- 5Track resolution rates and escalations, then refine the instructions as you go.
Popular for
Customer support
Teams use agents for onboarding questions, technical troubleshooting, account access and billing or plan changes, escalating what the agent cannot resolve with the context attached.
Sales and lead qualification
Agents engage visitors on pricing pages, answer product questions, qualify against your criteria and pass real opportunities to sales with the conversation attached.
Onboarding and product guidance
New users get step-by-step help with setup, configuration and first-run problems without waiting for someone to be online.
Retention conversations
Plan changes, billing confusion and cancellation requests are handled as retention conversations instead of exit forms.
Chatbase pricing
Paid- Chatbase is a paid product with a 7-day free trial on each plan.
- Prices are per month when billed yearly: Hobby is $32/month with 700 message credits a month and 2 members, Basic is $120/month with 4,000 credits and 3 members, and Business is $400/month with 15,000 credits and 5 members.
- Companies deploying at scale use an Enterprise tier with custom pricing.
Pros
- Every plan starts with a 7-day free trial, so you can test an agent before paying.
- Agents answer from your own docs, changelog and API reference instead of generic support content.
- One agent covers chat, email, voice, Slack, WhatsApp, Instagram and Messenger.
- Procedures and guardrails give you control over how a request is handled step by step.
- A public API and integrations with Zendesk, Salesforce, HubSpot, Intercom, Shopify, Stripe and Zapier are available.
Cons
- Message credits are capped per plan, so high-volume support needs a larger tier or extra credits.
- The Hobby plan excludes API access, voice, telephony, advanced analytics and most integrations such as Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zapier and Twilio.
- Hobby covers a single agent and two workspace seats, with extra agents and storage sold separately.
- Removing the Chatbase branding from deployed agents is a paid add-on rather than a standard option.
Chatbase FAQ
Is Chatbase free?
No. It is a paid product, but each plan starts with a 7-day free trial so you can build and test an agent first.
What is Chatbase used for?
Building AI agents that handle customer support, sales questions, onboarding and retention conversations across chat, email, voice and messaging channels.
Where can the agent be deployed?
Chat, email, voice, Slack, in-app, WhatsApp, Instagram and Messenger, all from the same agent.
How does the agent learn about my product?
You connect your data sources, such as documentation, help centre content and policies, and the agent answers from that material.
Can I test an agent before it goes live?
Yes. You run real customer scenarios to check accuracy, brand consistency and edge-case handling before publishing.
Does Chatbase have an API?
Yes, it offers a public API, though API access starts at the Basic plan rather than Hobby.
Alternatives in AI Customer Support
Written from chatbase.cochatbase.co/pricingchatbase.co/industry/techchatbase.co/industry/travelchatbase.co/customers· reviewed by a person · updated Nov 1, 2026