Crisp is a customer support platform that combines a website chat widget, a shared inbox for chat, email and social channels, and a no-code builder for AI support agents.
Support, sales and marketing teams use it to answer inbound messages from one place and to let an AI agent take on repeated questions — the company says this can automate 50% of inquiries. A knowledge base, built-in CRM and support analytics are part of the same product, and the company says 10,000 companies use it.
crisp.chat · open full screenshot- Starts at
- $45 / month
- Free plan
- Yes
- Free trial
- Yes
- Integrations
- Shopify, Adobe, WooCommerce, Prestashop, WhatsApp, Instagram
- Category
- AI Customer Support
What Crisp does
Shared inbox
Messages from the chat widget, email, WhatsApp, Messenger, Instagram and other channels arrive in one collaborative inbox. Team members can pick up, hand over and answer conversations from the same place.
Chat widget and Chat SDK
Add a chat widget to a website or web app, or embed messaging in native iOS, Android or React apps through the Chat SDK. Visitors can talk to the team in real time from a landing page or app.
No-code AI agent builder
The agent is trained on your own material: Crisp browses your website automatically, and you can import PDFs and write knowledge base articles. You then assemble a workflow in the visual builder or start from a template, deploy it to the widget, WhatsApp, Messenger, Instagram or email, and review the conversations it handled to fix bad answers.
Knowledge base
You can create, edit and manage help articles and publish them as a branded help center, so customers can search for answers themselves instead of waiting for an agent.
Support CRM
Lead and customer records sit beside the conversation, so whoever replies can see past interactions and the data attached to that person.
Automations and analytics
Internal no-code workflows speed up replies and cut manual steps, and day-by-day metrics show how the support team is performing and what to improve.
How to use Crisp
- 1Start a 14-day free trial, which requires no card, or sign up on the free plan.
- 2Add the chat widget to your website or app, or connect your email and messaging channels so messages reach the shared inbox.
- 3Teach the AI agent: let Crisp browse your site, import PDFs and write knowledge base articles.
- 4Build a workflow in the visual builder or from a template, then choose the channels it should trigger on.
- 5Review the messages the agent exchanged with customers and refine answers that were wrong, then follow the support analytics.
Popular for
Customer support teams
Teams handling a mix of website chat, email and social messages use one inbox to keep every conversation in view and share answers across agents.
Inbound sales
Sales teams can put chatbots and AI workflows on their site to answer product questions and work incoming leads before a person picks them up.
Marketing
Marketing teams use Crisp to send marketing emails and in-app messages to existing customers.
E-commerce stores
Shops on Shopify, Adobe Commerce, WooCommerce or Prestashop can sync conversations with their store platform so agents see order context while replying.
Crisp pricing
Freemium- Crisp is freemium: the Free plan has no time limit and covers the basics for solopreneurs and small operations.
- Paid plans are quoted per month, per workspace — Mini at $45 per month and Essentials at $95 per month, both billed monthly.
- Every new account also gets a 14-day free trial with access to all Crisp features and no card required.
Pros
- A free plan you can keep using, plus a 14-day trial of the full feature set without a card.
- Chat, email, WhatsApp, Instagram, Messenger, Line and Viber conversations collected in a single inbox.
- AI agents can be built without code, using a visual workflow builder or a library of templates.
- Customer history from the built-in CRM is available to whoever is answering the conversation.
- Public API and e-commerce integrations with Shopify, Adobe, WooCommerce and Prestashop.
Cons
- The Free plan comes with no AI credits, so AI features require moving to a paid plan.
- The AI agent can only answer from what it is given: website pages, imported PDFs and knowledge base articles.
- Answers need checking after the agent goes live, and invalid ones have to be corrected by hand.
- The omni-channel inbox with WhatsApp, Instagram, Line and Viber is listed under the Essentials plan rather than the cheaper ones.
Crisp FAQ
Is Crisp free?
Yes, there is a Free plan with no time limit. Paid plans start at $45 per month per workspace for Mini, and every new account also gets a 14-day free trial of all features with no card required.
What is Crisp used for?
It is used to handle customer conversations across website chat, email and social messaging from one inbox, and to run an AI agent that answers common questions. It also includes a knowledge base, CRM and support analytics.
Does Crisp include an AI agent?
Yes. Crisp has a no-code AI agent builder: you train the agent on your website, PDFs and knowledge base articles, build a workflow from the visual builder or a template, then deploy it on the channels you choose.
Which channels and integrations does Crisp support?
The shared inbox covers the chat widget, email, WhatsApp, Instagram, Messenger, Line and Viber. It also integrates with Shopify, Adobe, WooCommerce and Prestashop, and a public API is available.
Can I try Crisp before paying?
Yes. Every new account gets a 14-day free trial with access to all Crisp features, and no card is required to start it.
How do I put Crisp on my website?
You add the chat widget to your website or web app, which Crisp says takes minutes, or use the Chat SDK to embed messaging in iOS, Android or React apps.
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Written from crisp.chat/en/crisp.chat/en/pricing/crisp.chat/en/testimonials/· reviewed by a person · updated Nov 1, 2026